2. Seeking to realize consumer-oriented businesses (activities targeting businesses)
Regular meetings
Monthly lectures on ACAP Statement themes
ACAP holds regular meetings, generally in Tokyo and Osaka, inviting external lecturers to deliver periodic lectures on themes related to consumer issues.
Training
ACAP holds practical training sessions not available anywhere else
ACAP provides training for new employees, consumer liaison personnel, operators, and managers in customer relations sections to provide practical knowledge and growth as customer-service professionals, including training on developing internal guidelines by ISO 10002, a management standard on handling complaints.
Independent study meetings
Independent training sessions held on themes useful for everyday business
ACAP holds study meetings characterized by energetic discussion on various themes, including consumer-service case studies, laws related to consumer-related issues, risk management, corporate social responsibility, and environmental issues. These are highly regarded opportunities for networking with individuals from other industries.
Facility tours
ACAP provides tours of facilities such as corporate call centers, plants, testing agencies, and official facilities, sites generally off-limits to the general public.
