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History of ACAP

(selected historical developments from the ACAP website, selected mainly from international activities)

1980October

ACAP founded as voluntary association

December
First issue of ACAP bulletin Forum published
1985May
Reorganized as the Association of Consumer Affairs Professionals
1986October
Research team sent to study consumer relations at US enterprises
1989November
Exchange meeting held with South Korea’s OCAP
1990October
World Conference of Consumer Affairs Professionals held to mark the 10th anniversary of ACAP’s founding
1994October
ACAP participates in and presents at the second World Conference of Consumer Affairs Professionals in South Korea
2000May
Okyakusama Sodanshitsu (“The Customer Relations Division”), compiled by ACAP, published to mark the 20th anniversary of ACAP’s founding (published by the Japan Management Association)
2004September
Practical course begins on developing internal guidelines along ISO 10002/JIS Q 10002 management systems for complaint handling
2005October
Ceremony held to commemorate 25th anniversary of ACAP’s founding; Shinpan: Okyakusama Sodanshitsu (“The Customer Relations Division: Revised Edition”), compiled by ACAP, published (published by the Japan Management Association)
November
Research team sent to study consumer relations in Australia
2007April
ACAP Research Institute established
June
Symposium held to commemorate the establishment of the ACAP Research Institute (on the subject of compliance management from the consumer’s perspective)
2009June
ACAP Symposium 2009 held to address safety and comfort issues from a user’s perspective
September
ISO 10002/JIS Q 10002 Kuji Taio Manejimento Shisutemu Kochiku no Tame no Gaidorain (“Guidelines for Development of ISO 10002/JIS Q 10002 Management Systems for Handling Complaints”), compiled by ACAP, published (published by the Japanese Standards Association)
2010February
ACAP seminar held for consumer affairs specialists
October
ACAP Symposium 2010 (on the theme of safe and comfortable living based on improved communications among consumers, government, and business) held to commemorate 30th anniversary of ACAP founding
2011January
As a part of the 30th anniversary of ACAP’s founding; “Okyakusama Sodanshitsu” (The Customer Relations Division)-2nd Revised Edition, compiled by ACAP, published by the Japan Management Association.